11 JUNE 2024
GRAND MILLENIUM, AUCKLAND
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Welcome

DELIVERING RETAIL EXCELLENCE

Retail is operating in a changed world. Consumer expectations are heightening, global pressures are mounting, and leaders have a remit to respond with pace and precision. Now, the industry is starting to look forward once again, and leaders are readying their strategies and models with a revitalised energy to pursue growth, strengthen loyalty and embrace innovation.

This industry leading event is designed for Retail leaders and delivered by Retail Leaders. For a one-day conference and networking event, the Forum invites an esteemed delegation of executives and world-class speakers to come together and drive powerful, case-based discussion and insight. Together, we will interrogate the challenges and opportunities underpinning the industry, arming attendees with the tools to lead as a future-first business.

Why Attend

  • The Forum secures national and global speakers of immense industry influence. Our team provides the tools to provide seamless audience engagement and ask the questions that matter.
  • Your experience is at the heart of the Forum. Our audience is screened for seniority, ensuring a networking environment driven by the minds shaping the industry.
  • Each session is independently moderated to facilitate candid discussion and exclusive insight.

Gain Access

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20+ Industry Speakers
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1 Powerful Day
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Executive Learning Agenda
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12+ Insightful Sessions
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150+ Executives
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5-Star Networking Environment
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2024 Speakers

JUST ANNOUNCED
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Steven Cain
Advisor & Former Group Chief Executive Officer

Coles Group (AU)
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Steven Cain
Advisor & Former Group Chief Executive Officer

Coles Group (AU)
INTERNATIONAL
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Samantha Starmer
Vice President of Digital Product

Nike (US)
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Samantha Starmer
Vice President of Digital Product

Nike (US)
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Chris Quin
Chief Executive Officer

Foodstuffs North Island
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Chris Quin
Chief Executive Officer

Foodstuffs North Island
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John Gualtieri
Chief Executive Officer

Kmart & Target ANZ
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John Gualtieri
Chief Executive Officer

Kmart & Target ANZ
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Andrew Scott
Chief Operating Officer

Briscoe Group
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Andrew Scott
Chief Operating Officer

Briscoe Group
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Lizzy Ryley
Chief Executive Officer

Loyalty NZ
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Lizzy Ryley
Chief Executive Officer

Loyalty NZ
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Wendy Rayner
Managing Director

Coca-Cola Europacific Partners New Zealand
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Wendy Rayner
Managing Director

Coca-Cola Europacific Partners New Zealand

Wendy Rayner was appointed Managing Director of Coca-Cola Europacific Partners New Zealand (CCEP NZ) in January 2024 following 11 years as General Manager of Strategy and Brand for CCEP NZ across New Zealand and the Pacific.

As Managing Director, Wendy oversees all business activities for CCEP in New Zealand and brings a wealth of experience to the role with a deep understanding of the challenges and opportunities facing the business with much loved global and local brands in volatile economic conditions and a competitive marketplace.

Wendy is the first Kiwi woman to hold the position of Managing Director for CCEP in Aotearoa and she brings a leadership style that is about being open, authentic and prioritising strong, collaborative relationships to drive excellent business outcomes.

Before joining CCEP NZ, Wendy held key leadership roles at TVNZ and Lotto NZ in Brand and Marketing and was named Marketer of the Year by the New Zealand Marketing Association in 2011.

Wendy has completed leadership and management programmes at the Harvard Business School, New Zealand Institute of Directors and is a Fellow of The Chartered Institute of Marketing UK.

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Greg Hedgepeth
Chief Executive Officer

Turners Auto Retail Division
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Greg Hedgepeth
Chief Executive Officer

Turners Auto Retail Division
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Melissa Haines
General Manager NZ

Bunnings
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Melissa Haines
General Manager NZ

Bunnings
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Nic Brill
Chief Executive Officer ANZ

Poolwerx
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Nic Brill
Chief Executive Officer ANZ

Poolwerx
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Troy Tindill
Country Manager NZ

Winning Group Aotearoa & Andoo
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Troy Tindill
Country Manager NZ

Winning Group Aotearoa & Andoo

Troy Tindill, Country Manager for Winning Group Aotearoa & Andoo, is an experienced senior leader with a proven track record of establishing growth and delivering operational excellence in new and challenging environments. Carrying a diverse skill set of business direction, operations strategy, change management, and end-to-end project management, Troy has built across multiple decades of professional team building in professional sport and business industries. Passionate about leading and building great culture in order to help organisations achieve their full potential through identification and inclusion, he is committed to customers and stakeholders alike - making every experience the most positive and unique one possible.

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Simon Kennedy
Chief Digital Officer

Foodstuffs North Island
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Simon Kennedy
Chief Digital Officer

Foodstuffs North Island
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Monica Ayers
Chief People Officer

NZ Post
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Monica Ayers
Chief People Officer

NZ Post
JUST ANNOUNCED
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Emma Jones
Deputy Chief Executive

Stats NZ
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Emma Jones
Deputy Chief Executive

Stats NZ
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Lewis Billinghurst
Head of Digital Customer Experience

Mitre 10 (New Zealand)
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Lewis Billinghurst
Head of Digital Customer Experience

Mitre 10 (New Zealand)
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Tarryn van Niekerk
Head of Human Resources NZ

Harvey Norman NZ
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Tarryn van Niekerk
Head of Human Resources NZ

Harvey Norman NZ
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Brian Ferris
Chief Data, Analytics & Technology Officer

Loyalty NZ
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Brian Ferris
Chief Data, Analytics & Technology Officer

Loyalty NZ
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Michelle Russell
General Manager Digital Employee Experience

ANZ
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Michelle Russell
General Manager Digital Employee Experience

ANZ

Michelle has recently stepped into the role of General Manager Digital Employee Experience for the ANZ
Banking Group.

In this role, Michelle is accountable for designing and delivering seamless end-to-end digital experiences
for ANZ’s 45,000 employees and people leaders across 39 countries. With employee experience at the
core of design she leverages ANZ’s cloud based platforms to accelerate digitisation, unlocking the ability
to leverage the investment in new technologies. By identifying and defining strategic capabilities ANZ
needs in the future she is also supporting the HR function in their own upskilling / reskilling journeys.

In her previous role she lead the development and implementation of innovative people strategies,
programmes and policies to support the employee experience for ANZ’s 8,000 employees in New
Zealand, and 1000 employees in the Pacific, and was also responsible for ensuring the company has the
right people and capabilities to support the organisation’s business strategy and performance, whilst
contributing to the broader global talent and culture strategy.

Previously, Michelle was ANZ’s General Manager Talent & Culture for New Zealand and Pacific and
General Manager Business Optimisation and Relationship Services in the New Zealand Commercial &
Agri business.

Michelle has a BA (Hons) in Human Geography from the University of Otago, a Post Graduate Diploma in
Public Policy from Victoria University of Wellington and is a graduate of the Australian Institute of
Company Directors.

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Chris Wilkinson
Managing Director

First Retail Group
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Chris Wilkinson
Managing Director

First Retail Group

Chris Wilkinson is the Founder and Managing Director of First Retail Group - specialist strategists to consumer-facing sectors and destinations.

The award-winning New Zealand-based company works with leading retail, hospitality, healthcare and tourism operators with clients that include global brands, major retail property owners and government organisations. First Retail Group has delivered projects across the globe including Dubai, the UK, Singapore, throughout Australasia and the Pacific Islands.

A sought-after expert in retail markets, consumer behaviour and shopping trends, Chris is a frequent media commentator and keynote speaker on the topics, here and overseas.

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Chris Wong
General Manager of Business

NZ Post
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Chris Wong
General Manager of Business

NZ Post

Chris Wong currently holds the General Manager of Business position at NZ Post. Over the last 12 years, Chris has held executive and general management roles in the services and technologies sectors. An engineer by training, with broad experience across product, marketing, sales, and operations, he spent three years on the senior executive team of New Zealand’s leading digital payments business Paymark. Chris is now also a Director of Fliway, a NZ Post owned company.
Throughout his career, Chris has had the opportunity to work in and lead teams across several different industries and international markets and has had experience across product & software development, B2B and B2C marketing, strategy, transformation, sales, pricing, project delivery, customer operations and HR.
Chris has a proven track record of driving growth from new and existing markets. He has a particular interest in e-commerce and tracking trends in consumer retail and what it means for New Zealand businesses.

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Neal French
Director, Chrome Enterprises Sales, JAPAC

Google Chrome OS
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Neal French
Director, Chrome Enterprises Sales, JAPAC

Google Chrome OS
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Jamie Cormack
Co-Founder

Quantiful
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Jamie Cormack
Co-Founder

Quantiful
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Mark Griffiths
Regional Sales Director

Salesforce
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Mark Griffiths
Regional Sales Director

Salesforce

Mark Griffiths has over 20 years of experience in the Software and Services marketplace creating and developing customer relationships to drive significant and quantifiable value for all parties. The foundation of his experience is working for global software and hardware vendors and enterprise customers in the UK, Australia and New Zealand.Mark has a passion for data and marketing and for helping clients uncover and realise the value that it derives. He helps companies to evolve and succeed in an ever changing ecosystem and driving growth for many of New Zealand's largest and most trusted enterprises.In his current role at Salesforce, Mark manages a team of Digital specialists, advising on Digital Transformation strategies, Data Strategy, Personalisation at scale, Commerce and leveraging AI to drive amazing outcomes and customer loyalty.

sessions


  • 8:30 am
    Registration, Refreshments & Networking
  • 8:55 am
    Opening Remarks from the Chair
  • 9:00 am
    Ministerial Address
  • 9:10 am
    Opening Keynote
  • 9:30 am
    Outlook Session

    Moving with Momentum, Responding with Confidence

    • Against the current macro-economic and socio-political backdrop, what lies ahead for the retail landscape in 2024?
    • Accelerating change: How are Aotearoa’s retailers ensuring their businesses are promptly tracking towards upcoming sustainability targets?
    • What do growth prospects look like within a tumultuous consumer environment?

     

    speaker
    Lizzy Ryley
    Chief Executive Officer

    Loyalty NZ
    speaker
    Troy Tindill
    Country Manager NZ

    Winning Group Aotearoa & Andoo
    speaker
    Melissa Haines
    General Manager NZ

    Bunnings
    speaker
    Wendy Rayner
    Managing Director

    Coca-Cola Europacific Partners New Zealand
  • 10:15 am
    Partner Keynote
  • 10:45 am
    National Keynote
  • 11:05 am
    Morning Refreshments & Networking
  • 11:35 am
    Platinum Keynote

    E-commerce Insights and Market Sentiments

    speaker
    Chris Wong
    General Manager of Business

    NZ Post
  • 11:55 am
    People Session

    Cultivating and Retaining a Purpose-Fuelled Workforce

    • How do you shape a resonating and consistent culture across a dispersed organisation?
    • What frameworks need to be developed to better support middle and line managers?
    • Addressing retail’s retention challenge: Which career pathways will shape the future of industry?
    speaker
    Tarryn van Niekerk
    Head of Human Resources NZ

    Harvey Norman NZ
    speaker
    Monica Ayers
    Chief People Officer

    NZ Post
    speaker
    Michelle Russell
    General Manager Digital Employee Experience

    ANZ
  • 12:40 pm
    National Keynote
    speaker
    Chris Quin
    Chief Executive Officer

    Foodstuffs North Island
  • 1:00 pm
    Lunch Welcome Remarks
    speaker
    Mark Griffiths
    Regional Sales Director

    Salesforce
  • 1:10 pm
    Lunch & Networking
  • 2:00 pm
    Diamond Keynote

    Unlock the Future of Customer Experience: AI, Personalisation, & ChromeOS

    Join industry leaders at this exclusive event to explore how ChromeOS and cutting-edge technologies are revolutionising retail environments. Discover strategies for personalised customer journeys, data-driven insights, and elevated brand storytelling. Learn how to become a CX pioneer and drive business success in an AI-powered world.

    speaker
    Neal French
    Director, Chrome Enterprises Sales, JAPAC

    Google Chrome OS
  • 2:20 pm
    Customer Experience Session

    Delivering Tangible Value through Memorable Customer Experiences

    • How has the definition of customer value changed for 2024?
    • What are the systems responsible for activating seamless store operations?
    • How are leading retailers leveraging innovation to differentiate their direct customer experience?
    speaker
    Nic Brill
    Chief Executive Officer ANZ

    Poolwerx
    speaker
    Andrew Scott
    Chief Operating Officer

    Briscoe Group
    speaker
    Greg Hedgepeth
    Chief Executive Officer

    Turners Auto Retail Division
    speaker
    Jamie Cormack
    Co-Founder

    Quantiful
  • 3:05 pm
    National Keynote

    The Story of Kmart’s Transformation into One of the Most Loved & Trusted Retailers 

    speaker
    John Gualtieri
    Chief Executive Officer

    Kmart & Target ANZ
  • 3:25 pm
    Afternoon Refreshments & Networking
  • 3:55 pm
    Sponsor Keynote
  • 4:15 pm
    eCommerce Session

    Going the Distance: Elevating Digital Pathways to Customer Connection

    • How do you better data mechanisms to drive relevant and impactful personalisation?
    • Does generative AI play a genuine role in furthering consumer engagement?
    • How are retailers optimising their supply networks to augment their last-mile services?
    speaker
    Brian Ferris
    Chief Data, Analytics & Technology Officer

    Loyalty NZ
    speaker
    Lewis Billinghurst
    Head of Digital Customer Experience

    Mitre 10 (New Zealand)
    speaker
    Simon Kennedy
    Chief Digital Officer

    Foodstuffs North Island
  • 5:00 pm
    Global Keynote
    speaker
    Samantha Starmer
    Vice President of Digital Product

    Nike (US)
  • 5:20 pm
    Closing Remarks from the Chair
  • 5:30 pm
    Close of Forum
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SPONSORS

sponsor
Event Partner | kpmg.com/nz
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Platinum Partner | ecoportal.com
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Platinum Partner | www.nzpost.co.nz
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Gold Partner | quantiful.ai
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Gold Partner | afterpay.com/en-NZ
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KPMG understands retailers’ most pressing issues and priorities. Their innovative solutions are designed to support greater customer-centricity, digital transformation, data analytics and security, supply chain management, and new business models.

sponsor

Google’s mission is to organise the world’s information and make it universally accessible and useful. For businesses, digital innovation continues to propel the marketing industry forward at a mind-blowing pace. And marketers rely on data, analysis, and insights to stay informed and inspired. Think with Google is Google’s way to share all of this and more with you.

sponsor

ecoPortal health and safety engagement software helps organisations amplify workplace safety. We give leaders the data they need to create awe-inspiring safety cultures that ignite their team’s potential.

 

With real-time analytics, automated alerts, and a native mobile app, we’re here to create engaged safety cultures and healthier environments for all.

sponsor

NZ Post as a proud sponsor of Retail Leaders Forum, we are driving success for New Zealand businesses in retail logistics and consumer delivery experiences. Hear from Chris Wong, GM of Business, who will be speaking about our e-commerce data-driven decisions.

sponsor

Quantiful is the global leader in AI-powered demand planning software for large-scale retailers. It uses purpose-built AI to forecast consumer demand over a range of horizons, from short-term Fulfilment Planning through Demand and Supply balancing to long-term Portfolio Planning.

sponsor

Afterpay is transforming the way we pay by allowing anyone to buy products immediately and pay over time – enabling simple, transparent and responsible spending. We are on a mission to power an economy in which everyone wins. Afterpay is offered by thousands of the world’s favourite retailers and used by millions of active global customers. Afterpay is currently available in Australia, Canada, New Zealand, the United States and the United Kingdom, where it is known as Clearpay. Afterpay is a wholly owned subsidiary of Block, Inc. (NYSE: SQ)

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Why Get Involved

The Retail Leaders Forum is unparalleled in the level of delegates and speakers it attracts. The Forum is driven by an ambitious business agenda, and our audience is screened for seniority to ensure you are networking with the minds shaping business.

Our limited keynote and moderated panel speaking opportunities will effectively embed you in this top-end business community. Digital and physical brand activations, as well as consultations in dedicated activation spaces further enable you to engage with this decision-making audience. As a marketing platform to demonstrate expertise, credibility and grow your business with the Retail industry, the Retail Leaders Forum offers unrivalled cut-through.

 

PARTNERSHIP OPPORTUNITIES

Jessica Ewing-Flynn – Commercial Director
Tel: 61 400 998 248
Email: [email protected]

 

GENERAL ENQUIRIES

Email: [email protected]
Tel: 61 2 8004 8590

 

Venue/Accommodation Details

  • Venue
  • Accommodation
place

GRAND MILLENIUM

71 Mayoral Drive, Cnr Vincent Street, Auckland 1010, New Zealand

Click here for more information.

 

 

GRAND MILLENIUM AUCKLAND

Room Accommodation Offer Dates: Sunday, June 9, 2024, to Friday, June 14, 2024 (subject to hotel availability)

Group Code: RETAIL2024

Enjoy a 15% discount off the best available rate at the time of booking.

To secure this exclusive rate, book here.

Please note that the booking form is pre-filled for the available dates; feel free to adjust it according to your required nights. For any further inquiries, please contact Grand Millennium Auckland directly.

Pricing and Discounts

Early Bird Registration
Sold Out
Standard Registration
(from 16/03/2024)
$1049 + GST
$3147 + GST

Delegate registration is strictly for professionals from retailers or consumer brands. service providers, vendors and consultants within the retail industry are not permitted to register as delegates. If you are a service provider, vendor or consultant, please reach out to [email protected] to discuss your involvement.

GENERAL ENQUIRIES

Email: [email protected]
Tel: 61 2 8004 8590

 

PARTNERSHIP OPPORTUNITIES

Jessica Ewing-Flynn – Commercial Director
Tel: 61 400 998 248
Email: [email protected]

 

We look forward to delivering this event for you.

 

 

Register Now

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